Frequently Asked Questions
Everything you need to know about our high-performance tech accessories.
What makes Mous cases so protective?
Our cases utilize AiroShock™ technology, a high-impact material that contains thousands of micro-air pockets which act as tiny springs to significantly dampen the impact of drops.
Are your cases compatible with MagSafe®?
Yes, many of our ranges, including the Limitless 4.0 and 5.0 series, are designed with fully integrated magnetic arrays to ensure seamless compatibility with MagSafe® accessories and chargers.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for any unused products in their original packaging. Please contact our support team to initiate a return or exchange process.
Do you offer a warranty on your products?
We provide a Limited Lifetime Warranty on all our phone cases and a 2-year warranty on our electronic accessories and chargers against manufacturing defects.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options like Klarna.